Privacy Policy
At Consumers Energy Services, we respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and protect the personal information you provide when you fill out our free assessment form.
Information We Collect
When you fill out our free assessment form, we collect your name, phone number, and address. We may also collect additional information about your HVAC systems or homes, such as the age of your HVAC system or the size of your home.
How We Use Your Information
We use the information you provide on our free assessment form to:
- Contact you to schedule a free HVAC assessment
- Evaluate your HVAC needs and recommend appropriate solutions
- Provide customer support
We may also use your information to send you promotional offers and other marketing materials.
How We Protect Your Information
We take the security of your personal information seriously and use industry-standard security measures to protect it. We store your information on secure servers and use encryption to protect your data when it is transmitted over the internet. We restrict access to your personal information to employees who need to know it in order to provide our services. We require our employees to maintain the confidentiality of your information.
Disclosure of Your Information
We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may disclose your information to our financing partners or service providers who help us evaluate your HVAC needs and provide customer support. We may also disclose your information as required by law or in response to a legal request, such as a subpoena or court order.
Your Choices
You can choose not to provide us with certain information, but this may prevent us from scheduling a free HVAC assessment for you. You can also opt out of receiving marketing emails from us by clicking the “unsubscribe” link in the email.
Updates to Our Privacy Policy
We may update this privacy policy from time to time. If we make any material changes, we will notify you by email or by posting a notice on our website.
Contact Us
If you have any questions or concerns about our privacy policy, please contact us at info@consumersenergy.ca.
