Customer satisfaction, our top priority.

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Consumers Energy is committed to delivering the highest quality of service for its customers. We prioritize managing customer complaints and disputes, which you can see on our website through BBB’s page regarding these topics – including more details about how many people were affected by an issue as well any solutions offered or action taken in response!

In addition to managing customer complaints and disputes, Consumers Energy also prioritizes safety and reliability in their service. We regularly conduct maintenance and upgrades on our infrastructure to ensure that our customers have access to safe and reliable energy. We are committed to being environmentally responsible and offer a variety of programs and services to help customers reduce their energy usage and costs, as well as promote the use of renewable energy sources. Overall, Consumers Energy is dedicated to providing the highest quality of service for our customers, and we make it a priority to address any issues that may arise in a timely and efficient manner.

Our business has business review profiles with Google, Homestars, Facebook, and Glassdoor, and we’ve consistently kept our scores close to 5 stars.

 5/5

"Our heat pump was installed quickly and the electrical technician was here to finish the hook up very quickly. Very pleased with the unit so far, we notice that our home is warmer and more consistent in temperature than before. We are strongly considering adding another unit to our home. The agent we dealt with was amazing! Very polite and considerate and always available with answers to our questions! We do not have anything negative to say at all! Highly recommended!"

Alice Schroeder

 5/5

"The gentleman who came to my house to explain the rebates, was very informed. The next day, all the technicians arrived at once! A few hours later, my attic insulation was upgraded, my new furnace was in, as was the water tank. The technicians worked well, and the areas were well cleaned when they left! A great experience. Looking forward to saving big bucks in energy savings!"

Patti Brennan

 5/5

"We have had a new hot water tank with a filtration system installed along with a HEPA filter added to our existing heat pump heating and cooling system. The service staff and sales team we eager to answer all questions. The installation was completed quickly and professionally and flawlessly. We highly recommend Consumers Energy Services for your home heating/cooling and hot water tank needs"

Raymond Gorissen

 5/5

"We are thrilled to have a new high efficiency furnace and air conditioning unit in our home. It was a smooth installation with the most pleasant, polite young man working in our home to quickly remove the old unit and install the new. Things were explained well to us, and we would highly recommend working with the whole team."

Wendy Farmer

 5/5

"The technicians came quickly and did a fabulous job. The tankless water heater is working great with the water softener!"

Edward Gordon

 5/5

"My husband and I run a company and we're very busy. We didn't even notice that our bills are a lot higher than our neighbours. We were spending close to $250 a month on Hydro and $200+ on gas, whereas our neighbours were averaging $100-$150 on Hydro and Less than $150 a month on Gas. Consumers Energy was able to help us reallocate our overconsumption payments and qualified us for the Net Zero program. We are beyond happy. Thank you!"

Sophia Lewis

 5/5

"The installer were very professional, and were able to come the next day and replace my furnace and water heater. Anytime I've needed service, they've been there the next day. Would recommend."

Joseph Tessier

 5/5

"Timely response to my inquiry. The process is easy and hassle free, the inspector was very knowledgeable and able to answer all questions while also providing some suggestions to maximize the dollars being spent on the home. Great experience!"

Diana Munoz

Customer satisfaction, our top priority.

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